Chinatown buffet is successful because of how closely its motto is followed: “Three goods: Good food, good service, and good hygiene.” It stands a part from other buffet restaurants in the area because their food is always as fresh as possible. The freshness of their dishes is what the owner, Song Gao, is most proud of.

Chinatown Buffet specializes in Americanized Chinese food. The majority of the food choices are savory as they are the most popular among the clientele, which is a mix of senior citizens and students. The top three dishes are Chicken with Broccoli, Japanese Chicken, and Sweet and Sour Chicken. The staff at Chinatown Buffet pays close attention to the number of customers in the restaurant at any given time.

Each staff member at Chinatown Buffet is well trained, courteous, and polite to provide the best possible customer service. Mr. Gao and staff believe that the customer is always right and that there is no reason to dissatisfy anyone. The staff members are more like a family as they are all friends and they respect each other

Mr. Gao’s secret to success is as follows: “Confidence is very important; you must trust yourself, your choices, and your efforts. Once you make up your mind, it’s not wise to hesitate any longer. No matter what difficulties you encounter, your confidence will always give you the power you need to get through them.”